Daleview Tractor and Trailers supplies trailers, forklifts, golf carts and related equipment to customers in South Africa.This Returns & Refund Policy explains how returns, refunds and exchanges are handled.All returns and refunds are subject to the circumstances of the purchase, the agreed terms of sale and applicable South African consumer protection legislation.
Customers may request an eligible return within 365 days from the date of delivery or collection.A return may be accepted where a product is defective, damaged, incorrectly supplied or materially different from the description or specifications agreed at the time of purchase.Customers must contact Daleview Tractor and Trailers before returning a product so that the return can be reviewed and approved.
Products should be returned in the condition required for the return to be assessed.Customers should not make unauthorised modifications or alterations to a product before requesting a return.Damage caused by misuse, negligence, accidents, improper operation or unauthorised modifications may affect eligibility for a return where permitted by applicable law.
Eligible products may be considered for return within 365 days where a customer changes their mind, subject to the circumstances of the purchase and applicable law.Because trailers, forklifts, golf carts and other equipment can be large, heavy or specially prepared, customers should contact Daleview Tractor and Trailers before arranging a return.Customised, modified or specially configured products may be subject to different return terms where these terms were agreed before purchase.
If a product arrives damaged or the customer receives a product that is materially different from what was agreed, the customer should contact Daleview Tractor and Trailers as soon as reasonably possible.Customers may be asked to provide photographs, videos, order information, invoices, product details and a description of the problem.Depending on the circumstances, we may arrange an inspection, repair, replacement, exchange or refund where applicable.
Golf carts may vary in make, model, colour, specifications, configuration and available features.Some golf carts may include custom features, upgraded seats, lifted suspension, wheels, accessories or other modifications.Customers should review the specifications and features of a golf cart before completing a purchase.Customised or modified golf carts may be subject to specific return terms agreed with the customer.
Forklifts may vary in make, model, lifting capacity, mast configuration, fuel type, operating hours, condition and specifications.Customers should review the forklift specifications and intended application before completing a purchase.Where a forklift is returned because of an agreed defect, incorrect supply or another matter covered by applicable law, Daleview Tractor and Trailers will assess the issue and determine the appropriate remedy.
Trailers may vary in size, axle configuration, load capacity, design, finish and intended use.Trailer types may include utility trailers, flatbed trailers, box trailers, car trailers, equipment trailers, cattle trailers, galvanized trailers, single-axle trailers, double-axle trailers and heavy-duty trailers.Customers should confirm the trailer specifications, dimensions, axle configuration, load capacity and intended use before completing a purchase.
Certain products may be modified, upgraded or specially prepared according to customer requirements.Custom work may include changes to accessories, finishes, seating, wheels, suspension, fittings, configurations or other product features.Customised products may be subject to specific return conditions because they may have been prepared specifically for an individual customer.This does not affect any rights that cannot legally be excluded under applicable consumer protection legislation.
Daleview Tractor and Trailers can arrange delivery subject to location, product type, availability and transportation requirements.Customers are responsible for providing an accurate delivery address and ensuring that the delivery location can safely accommodate the required transport vehicle and equipment.Customers should inspect the product when it is delivered or collected and report any visible damage or discrepancies as soon as reasonably possible.
Daleview Tractor and Trailers serves customers in South Africa and can arrange transportation to selected Southern African destinations.Cross-border deliveries may require additional documentation, customs procedures, border clearance, taxes, duties and transportation arrangements.Any additional costs or requirements associated with international or cross-border delivery will depend on the destination and agreed delivery arrangements.
Return transportation arrangements will depend on the reason for the return and the circumstances of the purchase.Customers should contact Daleview Tractor and Trailers before arranging transportation of a product being returned.Where applicable law requires Daleview Tractor and Trailers to cover reasonable return transportation costs, those requirements will apply.
Where a refund is approved, Daleview Tractor and Trailers will generally use the original payment method where reasonably possible.The time required for a refund may depend on the payment method, banking institution or payment provider.The amount and method of any refund will depend on the circumstances of the return, the agreed terms of sale and applicable South African consumer protection legislation.Where applicable law requires a particular remedy, the relevant legal requirements will apply.
An exchange or replacement may be considered where appropriate and where a suitable replacement product is available.Availability, product condition, specifications, pricing and the reason for the requested exchange may be considered.If the replacement product has a different price, the applicable price difference will be communicated before the exchange is completed.
A return assessment may be affected where damage has resulted from misuse, negligence, accidents, unauthorised modifications, incorrect installation, improper operation, poor handling or other damage occurring after the product was supplied.This does not affect any rights the customer may have under applicable consumer protection legislation.
Customers wishing to discuss a return, refund, exchange or product issue should contact:Daleview Tractor and TrailersPhone: +27 74 683 8945Email:sales@daleviewtractortrailers.co.zaWebsite:www.daleviewtractortrailers.co.zaWhen contacting us, please provide the order or invoice number, customer details, product information, purchase date, delivery information and a clear explanation of the issue.Photos or videos should be provided where they can help demonstrate the condition of the product or the problem being reported.
This policy operates alongside applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008, where applicable.Nothing in this policy is intended to remove, restrict or exclude any customer rights or remedies that cannot lawfully be excluded.Where the requirements of applicable law differ from this policy, the applicable legal requirements will take precedence.
Daleview Tractor and Trailers may update this Returns & Refund Policy when necessary to reflect changes to our products, services, delivery arrangements, business practices or applicable legislation.Customers should refer to the applicable terms provided with their quotation, invoice, order confirmation or other purchase documentation.
